Service Policies


Please read the following policies carefully.


Session Policy: Sessions run for 55 minutes and can be up to 90 minutes, which is scheduled in advance. Couples/Marital appointments are scheduled for 90 minutes only to give appropriate time for therapy needs.

We ask that if you will be late to session, either message us in the client portal or

text message our office number 504-656-4284. Be advised that text message is not confidential.


Scheduling Policy: Appointments can be requested directly via our client portal.

You will know your appointment has been accepted or declined when you receive an email notification.

If you are using insurance, it must be verified PRIOR to your appointment. This is to ensure coverage and notify you of any active deductibles, co-insurances, co-payments that are within your plan.


Reschedule-Cancellation Policy: We require notification via client portal message (most confidential),

email, or text message (least confidential) at least 24 hours before your appointment time,

otherwise, you will be charged the full session amount.


**Payment is expected at the time services are rendered.**


Insurance Policy: Insurance based sessions depend on your specific policy and must be verified PRIOR to scheduling an appointment. It is not a guarantee of payment, so be advised that you may have a deductible or co-insurance that you will be responsible for. We do our best to notify you of expected costs on the front end based on information we obtain directly from your insurance provider.


- Solace Chateau is in network and accepts the following insurance for individual sessions: 

Blue Cross Blue Shield (FEP, PPO), United Healthcare, UMR, Aetna (commercial only), and Out-of-Network.

We provide monthly Superbills for client reimbursement with Out-of-Network plans.


- Insurance plans do NOT cover Couples/Marital Counseling, therefore

we do NOT accept insurance for this service.


We do NOT accept Medicaid or Medicare.


- Services may be covered in full or in part by your health insurance or employee benefits plan.


- PLEASE NOTE: You are responsible for any co-payments, co-insurances, deductibles, and fee adjustments at time of service. Every insurance policy is different therefore it has to be verified prior to your first appointment. We require at least one form of active payment on file.


- Some insurance plans require a deductible/co-insurance to be met before services are covered.


- We encourage you to check with your insurance company before scheduling an appointment by checking  your coverage carefully with the following questions:

- Do I have mental health insurance benefits?

- What is my deductible/co-insurance and has it been met?

- Is approval required from my primary care physician?


**Please fill out the form on the Contact Us page for additional information.**

If you are in a life threatening situation, do not use this site.

Call the National Suicide Prevention Lifeline, a free 24-hour hotline, at 988 or 1-800-273-8255.

Your call will be routed to the crisis center near you.

If your issue is an emergency, call 911 or go to your nearest emergency room.


© 2022 Solace Château, LLC ~ PO Box 56811, NOLA 70156-6811 ~

~ 504-656-4284 ~ info@solacechateau.com ~ All Rights Reserved ~